Please provide a physical address to ship to. We ship most orders that are place by 3:00 pm CST same day. This means most of our orders will be received by the customer within 1-3 business days (excluding holidays).
Out of stock and special ordered items will be drop shipped from the manufacturer. (Special orders will take additional time to expedite and for customer to receive.)
Most products are shipped via FedEx.
Products that are too large to ship FedEx will be shipped by ground truck freight. Customer will be responsible for this freight.
Customer will be contacted for verification and authorization.
Orders with multiple items may be shipped from multiple locations. This will result in some items being received by customer at different times.
Rush shipments are available at customer expense. We will ship out next day or second day air any product that FedEx is able to ship in that manner.
If your product was damaged during shipping, you must contact the shipper (FedEx) with-in 48 hours of receiving the product. At that time you must file a damage claim with them.
If a product is lost during shipping, we will contact the shipper and have it traced. If the shipper deems the packages to be lost, we will send out a replacement of the same item.